Patient Flow: Reducing Delay in Healthcare Delivery Edited by Randolph W. Hall Patient Flow: Reducing Delay in Healthcare Delivery is dedicated to improving healthcare through reducing the delays experienced by patients as they flow through a healthcare system. One aspect of our approach is ensuring that services are closely synchronized with patterns of patient demand. Another aspect is ensuring that ancillary services, such as housekeeping and transportation, are fully coordinated with direct patient care. It is the first book treatment to have reduction in patient delay as its sole focus, and it therefore provides the foundation by which hospitals can implement change. Reflecting the highly interdisciplinary and practitioner nature of this book, the chapters have been written by doctors, nurses, industrial engineers, system engineers and geographers. Their perspectives provide the comprehensive view needed to address the problem of patient delay.